Question 1

What is SmartAiCallers?

Accepted Answer

SmartAiCallers is an AI-powered phone receptionist built specifically for auto parts businesses — junkyards, salvage yards, parts suppliers, dealerships, and repair shops. It answers every inbound call 24/7, looks up parts in your inventory, takes orders, books appointments, and routes calls to your team — all without a human receptionist.

Question 2

Who is SmartAiCallers designed for?

Accepted Answer

We built SmartAiCallers for auto parts businesses of all sizes: single-location repair shops, multi-location salvage yards, parts distributors, dealership parts departments, and aftermarket suppliers. If your business relies on the phone to answer parts questions and take orders, SmartAiCallers was made for you.

Question 3

What is Torque?

Accepted Answer

Torque is the name of your AI Parts Counter Rep — the voice and intelligence behind every call SmartAiCallers handles. Torque isn't a generic chatbot. It's trained on your business, your parts inventory, your hours, and your workflows. It speaks naturally, understands auto parts terminology, and sounds like a knowledgeable employee — not a robot.

Question 4

What makes SmartAiCallers different from a regular answering service?

Accepted Answer

Traditional answering services use humans who read from a script and know nothing about your inventory. SmartAiCallers uses AI trained specifically on your business. It can look up real-time inventory and pricing, capture full order details, recognize returning customers, and book appointments — all on the first call. No hold times, no scripts, no per-minute billing.

Question 5

Is this just a voicemail or IVR system?

Accepted Answer

Absolutely not. SmartAiCallers is a conversational AI that holds a real, two-way dialogue with your customers. It listens, understands, responds naturally, and takes action — just like a trained employee would. Callers can ask follow-up questions, give clarifications, and get accurate answers in real time.

Question 6

How do I get started?

Accepted Answer

Sign up for a 14-day free trial — no credit card required. After signup, our onboarding team works with you to configure Torque: your business name, hours, parts inventory, FAQs, and workflows. We handle the technical setup. Most businesses are live within 1–3 business days.

Question 7

Do I need to change my phone number?

Accepted Answer

No. You forward your existing business phone number to your SmartAiCallers line. You keep your number — customers call the same number they always have. You can also set conditional forwarding so calls only route to Torque when you're busy or after hours.

Question 8

How does the AI learn about my business?

Accepted Answer

During onboarding, you upload your parts catalog (Excel, CSV, or direct inventory system integration), business hours, FAQs, pricing policies, and any special instructions. Torque ingests all of it and is ready to answer questions with your specific data. You can update it anytime from your dashboard.

Question 9

What happens on a typical call?

Accepted Answer

Torque answers instantly with a personalized greeting, listens to the caller's request, looks up the relevant part or information in your database, and responds with accurate details including pricing and availability. If the caller wants to place an order, Torque captures all the details. If a human is needed, Torque transfers the call seamlessly.

Question 10

Can I listen to call recordings?

Accepted Answer

Yes. Every call is recorded and available in your dashboard with a full transcript. You can listen to any call, review what Torque said, and use the data to improve your knowledgebase over time.

Question 11

What can Torque handle on a call?

Accepted Answer

Torque handles: inbound parts inquiries (pricing, availability, compatibility), order taking (name, address, part number, quantity, delivery preference), appointment booking (synced to Google Calendar), after-hours calls, FAQ questions about your business (hours, location, services), and warm transfers to your team when needed.

Question 12

Can the AI look up parts in my live inventory?

Accepted Answer

Yes. Torque integrates directly with your inventory system — including Hollander, Pinnacle, and custom setups via API — and pulls real-time data. When a customer asks about a 2019 Ford F-150 hood, Torque checks your actual inventory and gives an accurate answer including price and availability.

Question 13

Can Torque take orders?

Accepted Answer

Yes. Torque collects the full order: customer name, phone number, shipping address, part number, quantity, and delivery or pickup preference. Orders are logged to your dashboard instantly. You can review, confirm, and fulfill them from one place.

Question 14

What happens when a caller wants to speak to a real person?

Accepted Answer

Any time a caller says they want a human, Torque immediately performs a warm transfer to your designated team member or department. You set up transfer rules during onboarding — who gets called, in what order, and what happens if nobody answers.

Question 15

Does it work after hours and on weekends?

Accepted Answer

Yes — that's one of the biggest advantages. Torque works 24/7/365 with zero overtime pay. After hours, Torque can take messages, capture order intent, book appointments for the next business day, or inform callers of your hours. You configure the after-hours behavior to fit your workflow.

Question 16

Can it handle multiple calls at the same time?

Accepted Answer

Yes. Unlike a human receptionist who can only take one call at a time, Torque handles unlimited simultaneous calls. During busy periods, no customer is put on hold — every call is answered immediately.

Question 17

Does it support multiple business locations?

Accepted Answer

Yes. Each location gets its own dedicated AI agent with its own phone number, inventory, hours, and routing rules. You manage all locations from a single dashboard. Adding a new location takes minutes, not months.

Question 18

Can Torque schedule appointments?

Accepted Answer

Yes. Torque checks your available appointment slots in real time and books them during the call. Confirmations are sent automatically, and appointments sync directly to Google Calendar. This eliminates phone tag and reduces no-shows.

Question 19

Does it recognize returning customers?

Accepted Answer

Yes. Torque identifies returning callers by phone number the moment they call. It greets them by name, can reference their last order or visit, and gives them a VIP experience every single time — building loyalty without any extra effort from your team.

Question 20

What types of questions can it answer?

Accepted Answer

Torque answers everything from basic questions (hours, location, services) to technical part inquiries (torque specs, compatibility questions, OEM vs aftermarket differences). The more documents and data you upload — catalogs, FAQs, technical guides — the more capable Torque becomes.

Question 21

What plans are available?

Accepted Answer

We offer four plans: Starter (single location, up to 100 calls/month), Intermediate (growing businesses, medium-high call volume), Professional (high-volume businesses with advanced features), and Enterprise (custom plans for multi-location chains and large distributors). All plans include a 14-day free trial.

Question 22

What's included in the Starter plan?

Accepted Answer

Starter includes: 1 AI receptionist for 1 location, up to 100 calls/month, automated call handling, basic FAQ answering, appointment scheduling with Google Calendar sync, basic analytics, and email support. It's ideal for single-location shops getting started with AI.

Question 23

What's included in the Intermediate plan?

Accepted Answer

Intermediate includes everything in Starter plus: higher call volume limits, live parts lookup from your inventory, full order taking and logging, customer recognition, advanced analytics and call transcripts, and priority support. Best for growing businesses with moderate-to-high daily call volume.

Question 24

What's included in the Professional plan?

Accepted Answer

Professional includes everything in Intermediate plus: unlimited simultaneous calls, multi-location support, direct inventory system integrations (Hollander, Pinnacle, API), advanced routing rules, custom AI training, dedicated account management, and SLA-backed uptime guarantees.

Question 25

What is the Enterprise plan?

Accepted Answer

Enterprise is a custom-built solution for large auto parts distributors, multi-location chains, and dealership groups. Pricing, call volume, integrations, and features are all negotiated based on your specific needs. Contact us for a custom quote.

Question 26

How does the free trial work?

Accepted Answer

Every plan starts with a 14-day free trial — no credit card required. You get full access to your chosen plan's features during the trial. After 14 days, you can subscribe to continue or cancel with no charges.

Question 27

Is there a one-time setup fee?

Accepted Answer

Yes. Each plan has a one-time setup fee that covers onboarding, configuration, AI training on your inventory, and integration setup. The setup fee varies by plan and is shown transparently on our pricing page before you commit.

Question 28

Can I change plans later?

Accepted Answer

Yes, anytime. Upgrade to a higher plan and the change takes effect immediately. Your phone number, knowledgebase, and all settings carry over. Downgrading is also available at the start of your next billing cycle.

Question 29

What happens if I go over my call limit?

Accepted Answer

We'll notify you before you hit your limit. You can upgrade your plan or pay a small per-call overage fee. We never cut your service mid-month — your business keeps running no matter what.

Question 30

Are there contracts or cancellation fees?

Accepted Answer

No contracts and no cancellation fees. All plans are month-to-month. You can cancel from your dashboard at any time. We believe our product should earn your business every month.

Question 31

What inventory systems does SmartAiCallers integrate with?

Accepted Answer

We natively support Hollander and Pinnacle — the two most widely used inventory systems in the salvage and auto parts industry. We also support custom integrations via REST API for proprietary systems. During onboarding, we'll assess your current setup and configure the right integration.

Question 32

What file formats can I upload for my parts catalog?

Accepted Answer

We accept Excel (.xlsx), CSV, PDF documents, and plain text files. You can also paste information directly into the dashboard. For live inventory, we connect directly to your inventory system via API so data is always up to date without manual uploads.

Question 33

How does Google Calendar sync work?

Accepted Answer

When Torque books an appointment, it writes directly to your connected Google Calendar. You authenticate once during setup, and every confirmed appointment appears instantly in your calendar — including customer name, contact info, and appointment type.

Question 34

Is my business data secure?

Accepted Answer

Yes. All data is encrypted in transit (TLS) and at rest. We don't sell or share your data with third parties. Call recordings and transcripts are stored securely and accessible only by your team. We follow industry-standard security practices and are continuously improving our compliance posture.

Question 35

What kind of uptime can I expect?

Accepted Answer

SmartAiCallers maintains 99.9% uptime across our infrastructure. Your AI receptionist is always on. In the event of any service disruption, calls fall back to your original phone line so your business is never unreachable.

Question 36

Do I need a credit card to start the trial?

Accepted Answer

No. You start your 14-day free trial with just your name, email, and business information. No payment details are required until you decide to subscribe after the trial ends.

Question 37

When does billing start?

Accepted Answer

Billing begins on day 15 — the day after your trial ends — only if you choose to continue. You'll receive a reminder email on day 12 giving you time to add payment info or cancel.

Question 38

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover) processed securely through Stripe. ACH bank transfer is available for Enterprise customers.

Question 39

Can I get a refund?

Accepted Answer

If you're not satisfied within your first 30 days of a paid subscription, contact us and we'll work with you to make it right — including a full refund if the product didn't deliver what we promised.

Question 40

How do I cancel?

Accepted Answer

Log in to your dashboard, go to Billing, and click Cancel Subscription. Cancellation is instant with no fees. Your service continues until the end of the current billing period, and no further charges are made.

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