Legal

Privacy Policy

Last updated: May 6, 2026

Introduction

SmartAiCallers ("we," "us," or "our") is committed to protecting your privacy and the privacy of your customers. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data when you use the SmartAiCallers platform and website (collectively, the "Service").

By using the Service, you agree to the collection and use of information as described in this policy. If you are using the Service on behalf of a business, you represent that you have authority to bind that business to this policy.

Information We Collect

We collect several categories of information:

Account Information. When you create an Account, we collect your name, business name, email address, and billing details. This information is required to provide the Service.
Business Configuration Data. Information you provide to configure your AI, including business hours, parts inventory or catalog uploads, FAQs, and call routing preferences.
Usage Data. Log data about how you interact with the Service, including pages visited, features used, session duration, IP address, browser type, and device information.
Communications. If you contact our support team, we retain records of those communications to help resolve issues and improve our Service.
Payment Information. Billing details are collected and processed by our third-party payment processor. We do not store full credit card numbers on our servers.
End User Call Data. When your callers interact with the Service, we may collect caller phone numbers, call timestamps, duration, conversation transcripts, and any information the caller provides during the call (such as name, part requests, or order details).

Call & Voice Data

Because the core function of SmartAiCallers is AI-powered voice call handling, we want to be especially transparent about how call and voice data is treated.

Call Recordings. Calls handled by the Service may be recorded. As the business using our Service, you are responsible for ensuring that applicable call recording disclosure and consent requirements are met in your jurisdiction. Many U.S. states require that callers be notified when a call is being recorded. We recommend playing a disclosure message at the start of each call.
Transcription. Voice calls may be transcribed by our AI systems to generate call summaries, analytics, and order records. Transcripts are stored in your Account dashboard.
AI Training. We may use aggregated, de-identified call data and transcripts to improve the AI models that power the Service. We do not use individually identifiable caller information to train AI models for general commercial purposes without appropriate legal basis.
Data Minimization. We only collect call data necessary to operate the Service and provide you with call analytics and order capture features.

How We Use Your Information

We use the information we collect for the following purposes:

To provide, operate, and maintain the Service
To process your subscription payments and manage billing
To set up and configure your AI based on your business information
To generate call analytics, order reports, and dashboard insights
To send transactional communications such as account confirmations, billing receipts, and support responses
To send product updates and marketing communications (you may opt out at any time)
To detect, prevent, and address security incidents or fraudulent activity
To improve, research, and develop new features and capabilities of the Service
To comply with legal obligations

We do not sell your personal information to third parties for their own marketing purposes.

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

Service Providers. We work with third-party vendors to provide infrastructure, payment processing, AI services, analytics, and customer support. These providers are contractually obligated to protect your data and may only use it to provide services to us.
Legal Requirements. We may disclose information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers. If SmartAiCallers is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
With Your Consent. We may share your information in other ways if you have given us explicit consent to do so.

Data Retention

We retain your Account information and business configuration data for as long as your Account is active and for a reasonable period after termination to allow you to export data and to fulfill our legal obligations.

Call recordings and transcripts are retained for a rolling period based on your subscription plan. You may request earlier deletion by contacting us at support@smartaicallers.com.

Aggregated, de-identified usage data may be retained indefinitely for analytics and product improvement purposes, as it no longer constitutes personal information.

Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, access controls, and regular security reviews.

Payment information is processed through PCI-DSS compliant payment processors. We do not store raw payment card data on our servers.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. In the event of a security breach that affects your personal information, we will notify you in accordance with applicable law.

Your Rights & Choices

Depending on your location, you may have the following rights with respect to your personal information:

Access. Request a copy of the personal information we hold about you.
Correction. Request correction of inaccurate or incomplete data.
Deletion. Request deletion of your personal information, subject to certain legal exceptions.
Portability. Request a machine-readable export of your data.
Opt-Out of Marketing. Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send, or by contacting us directly.
Withdraw Consent. Where we rely on your consent to process data, you may withdraw it at any time (this will not affect the lawfulness of prior processing).

To exercise any of these rights, please contact us at support@smartaicallers.com. We will respond to verified requests within 30 days.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to enhance your experience and collect usage information. These include:

Strictly Necessary Cookies. Required for the website and Service to function. They cannot be disabled.
Analytics Cookies. Help us understand how visitors use our site (e.g., Google Analytics). This data is aggregated and anonymized.
Functionality Cookies. Remember your preferences such as login state and dashboard settings.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Service.

Third-Party Services

The Service may contain links to third-party websites or integrate with third-party services (such as calendar tools or inventory management systems). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before sharing any personal information.

Our Service may use AI infrastructure from third-party providers. These providers process data under strict confidentiality obligations and data processing agreements consistent with this policy.

Children's Privacy

The Service is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at support@smartaicallers.com.

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

The right to know what personal information we collect, use, disclose, and sell.
The right to request deletion of your personal information.
The right to opt out of the sale of your personal information. We do not sell personal information.
The right to non-discrimination for exercising your CCPA rights.

To submit a CCPA request, contact us at support@smartaicallers.com with the subject line "CCPA Request." We will verify your identity before processing the request.

International Transfers

SmartAiCallers is based in the United States. If you access the Service from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

By using the Service, you consent to the transfer of your information to the United States. Where required by applicable law, we implement appropriate safeguards for international data transfers.

Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

Your continued use of the Service after the effective date of any changes constitutes acceptance of the updated policy. If you do not agree to the changes, please stop using the Service and cancel your Account.

Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out to us:

SmartAiCallers — Privacy Team
support@smartaicallers.com

We take privacy inquiries seriously and will respond to your request within 30 days.